Frequently Asked Questions

Orders are processed within 1-2 business days and then shipped directly from our production partner. Standard delivery takes 12-25 business days, and express delivery (8-14 business days) is available at checkout. You will receive a tracking number by email as soon as your parcel is on its way.

Yes! We ship to most countries worldwide. Rates and delivery times vary by destination — typically 15-30 business days outside our main markets — and you will see the exact cost at checkout. Any customs duties are the responsibility of the recipient.

We ship direct from our production partner instead of holding stock in a local warehouse. That keeps prices lower and means we never run out — the trade-off is a longer transit time, which we always show up front.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 12 hours of placement. After that, the order is sent for fulfilment and we may not be able to make changes. Contact us immediately if you need help.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.